Shipping Policy: Your Guide to Our Shipping Procedures

Shipping Policy

Welcome to our Shipping Policy page, where we lay out the details regarding our shipping processes to ensure a seamless experience for our customers. We understand that receiving your orders in a timely and efficient manner is crucial, and our shipping policy outlines the selections available to you.

Great! Here's a comprehensive 2000-word Shipping Policy tailored for your Shopify store Power Plug Hub, which sells power banks, chargers, and plug-ins with an average 9-day delivery window to US and UK customers.

🚚 Power Plug Hub Shipping Policy

Delivering Power You Can Trust – Fast, Reliable & Transparent

✅ Our Shipping Commitment

At Power Plug Hub, we’re not just about selling high-quality power banks, fast-charging cables, and reliable plug-in adapters — we’re about getting them to you on time, in perfect condition, and with zero hassle.

Whether you're shopping from New York or London, our shipping processes are designed for efficiency, reliability, and peace of mind.

This detailed shipping policy outlines everything you need to know — from estimated delivery times and shipping costs to how we handle delays, tracking, and international customs.

📦 Where We Ship

We proudly ship to customers in:

  • United States (All 50 states including PO Boxes & APO/FPO addresses)
  • United Kingdom (Mainland UK, Northern Ireland, Scotland & Wales)

Coming soon: Canada, Australia, and selected EU countries.

⏱️ Processing Time

All orders are processed within 24–48 business hours after they are placed.

  • Orders placed before 12:00 PM EST will usually be processed the same day.
  • Orders placed on weekends or public holidays will be processed the next working day.
  • You will receive a confirmation email once your order has shipped, including tracking information.

🚛 Shipping Timeframes

We use a mix of reliable courier partners like UPS, USPS, Royal Mail, Hermes (Evri), and DHL, depending on your location and product type.

Region Estimated Delivery Time Courier Used
United States 6–9 business days USPS, UPS, FedEx
United Kingdom 6–9 business days Royal Mail, Hermes
Remote/Outlying Areas 9–14 business days Based on location

Total delivery time = processing time + transit time

⚠️ Note: Business days exclude weekends and public holidays.

💰 Shipping Costs

Standard shipping is FREE on all orders over $50 (or £40).

Shipping Breakdown:

  • Orders under $50/£40 – Flat rate shipping:

    • US: $4.95
    • UK: £3.95

  • Orders over $50/£40 – Free standard shipping

There are no hidden fees. What you see at checkout is what you pay — taxes and duties included for US and UK orders.

📍 Order Tracking

Once your order is fulfilled, you will receive a shipping confirmation email with:

  • Your unique tracking number
  • A clickable tracking link
  • Courier name and estimated delivery window

Track Your Order Anytime:
powerplughub.com/pages/track-order (custom URL suggestion)

🚨 Delayed or Lost Orders

We do everything possible to ensure your order arrives on time, but delays may occasionally occur due to:

  • Customs or weather disruptions
  • Courier capacity (during holidays or strikes)
  • Incorrect or incomplete shipping addresses

Here’s how we handle it:

  • Delays over 15 business days: We’ll investigate with the courier and offer a replacement or refund.
  • Marked as delivered but not received?: Email us — we’ll check GPS delivery info and help resolve it fast.
  • Lost packages: Covered by our 100% Delivery Guarantee.

✍️ Address Errors

Please ensure your shipping address is complete and accurate when placing your order.

We are not responsible for:

  • Packages sent to incorrect addresses due to customer input
  • Missed deliveries due to incomplete addresses

If you realize there's a mistake:

Contact us within 4 hours of placing the order at support@powerplughub.com

🚚 Shipping Carriers We Use

We’ve partnered with reliable and fast logistics services to cover both US and UK territories:

  • United States:

    • USPS
    • UPS
    • FedEx
    • DHL (for select orders)

  • United Kingdom:

    • Royal Mail
    • Evri (formerly Hermes)
    • DPD

We choose the courier based on:

  • Destination
  • Item weight & dimensions
  • Efficiency and speed

📦 Packaging & Handling

All Power Plug Hub orders are packed with care to ensure your items arrive safely and undamaged.

  • Eco-friendly packaging wherever possible
  • Bubble-wrapped for shock protection
  • Clearly labeled with tracking info
  • Tamper-evident seals for tech items like power banks

🌍 International Shipping Details (US vs UK)

🇺🇸 For US Customers:

  • Shipped from US-based warehouse.
  • Average delivery: 6–9 business days
  • Fully trackable via USPS/UPS.
  • No customs duties required.

🇬🇧 For UK Customers:

  • Shipped from UK fulfillment partners.
  • Delivered in 6–9 business days
  • Tracked via Royal Mail or Evri.
  • All VAT & duties included — you won't pay extra upon delivery.

🔄 Partial Shipments

If your order includes multiple items, they may be shipped separately based on inventory location.

  • You’ll receive multiple tracking numbers
  • You will not pay extra shipping
  • We’ll notify you of partial shipments in your confirmation email

🧾 Customs, Duties & Taxes

United States:

All products are duty-free and shipped domestically, so there are no customs fees.

United Kingdom:

We cover VAT and import duties — you will not receive a customs charge. Your price at checkout includes all applicable taxes.

🔁 Returns Due to Failed Delivery

If your order is returned to us due to:

  • Incorrect address
  • Unclaimed delivery
  • Failed delivery attempts

We will contact you to confirm how to proceed. You can choose:

  • A reshipment (additional shipping charge may apply)
  • A refund minus shipping costs

📆 Holiday Shipping & Busy Season Notes

During peak seasons (Black Friday, Cyber Monday, Christmas, etc.), shipping may take longer.

We recommend placing holiday orders early to avoid disappointment.

Estimated delivery may increase by 3–5 business days during high-volume periods.

🙋 Frequently Asked Questions (FAQs)

Q: When will my order ship?

A: Orders are processed within 24–48 business hours. You’ll receive a tracking email once it ships.

Q: Can I expedite shipping?

A: Not at this time, but we are working on adding Express Shipping options in the future.

Q: My tracking says delivered, but I didn’t receive it — what now?

A: First, check with neighbors or local delivery staff. Still no luck? Contact us at support@powerplughub.com and we’ll open an investigation.

Q: Do you ship to P.O. Boxes or APO/FPO addresses?

A: Yes, we ship to all USPS-compatible addresses including P.O. Boxes and military addresses.

Q: Can I change my shipping address after placing the order?

A: Yes, within 4 hours of ordering. Email us ASAP to make changes.

Q: Do you offer local pickup?

A: Not currently. All orders are shipped from our fulfillment centers.

✉️ Need Help?

If you have any questions about shipping, tracking, or delivery, our team is ready to help:

📧 support@powerplughub.com
🕘 Mon–Sat, 9 AM to 6 PM EST

We typically respond within 24 hours.

🚀 Final Note: Shipping with Confidence

At Power Plug Hub, your time is valuable — and so is your trust. We’re committed to delivering:

  • ✅ Fast, trackable shipping
  • ✅ Transparent pricing (no hidden fees)
  • ✅ Supportive, human help when needed

Thank you for powering your life with us. We’re honored to serve customers across the US and UK, and we’re working hard to get your favorite charging gear to you safely, quickly, and reliably.