Return Policy - Hassle-Free Returns and Exchanges

Return Policy

Our return policy is designed to offer you peace of mind when shopping with us. We believe in providing our customers with hassle-free returns and exchanges, ensuring that you can shop freely, without the fear of making an unsuitable purchase. Whether you have changed your mind, received a damaged item, or simply wish to exchange a product for another, our process is straightforward and user-friendly.

Great — let’s expand the Power Plug Hub Return & Refund Policy to a 2000-word professionally detailed document, ideal for Shopify. This includes: extended eligibility rules, more real-world examples, return/exchange scenarios, international notes (US/UK), refund conditions, warranties, FAQs, and customer-focused messaging.

Return & Refund Policy – Power Plug Hub

Your satisfaction is our priority

✅ Our Promise to You

At Power Plug Hub, we believe in powering up your life with confidence. Whether you’ve purchased a high-performance power bank, a fast-charging wall plug, or a versatile USB-C charger, we want you to feel good about your investment.

If something doesn’t work for you, rest assured — we’ve created a return and refund policy that is customer-friendly, clear, and fair. Whether you’re in the United States or the United Kingdom, our goal is to ensure a smooth return process that protects both you and our business.

🕒 Return Eligibility Timeframe

We accept eligible returns within 30 days of the delivery date. This means that from the moment your order is marked as "delivered" by the carrier, you have a full 30 calendar days to initiate a return or exchange request.

After this 30-day window, we may not be able to approve your return unless it involves a warranty issue or a special circumstance.

📦 Return Conditions – Are You Eligible?

To qualify for a return, the item must meet all the following conditions:

  • Unopened and unused — Products should not show signs of wear, scratches, or physical use.
  • Original packaging — Including inner boxes, manuals, charging cables, stickers, and inserts.
  • Undamaged — Items must be free of dents, water damage, or electrical tampering.
  • Include proof of purchase — Like your order number, digital receipt, or packing slip.

We reserve the right to refuse returns that do not meet the above conditions.

🚫 Items That Are Not Eligible for Return

For safety and hygiene reasons, certain items are non-returnable, including but not limited to:

  • Opened power banks that have been charged or used.
  • Any item with visible damage not caused by transit or manufacturer error.
  • Gift cards or promotional vouchers.
  • Free gifts, promotional items, or bonus accessories received as part of a deal.
  • Clearance or final-sale items.
  • Downloadable digital guides or accessories (if ever offered).

🔄 Exchanges – Need Something Else?

If you ordered the wrong item or received a defective one, we’re happy to exchange it for a replacement.

Here are common exchange scenarios:

  • Wrong charger type (e.g., UK plug instead of US plug).
  • Dead-on-arrival power bank.
  • USB plug not compatible due to a manufacturer mismatch.
  • Damaged item during shipping.

To start an exchange, email support@powerplughub.com with:

  • A clear photo or video of the item.
  • A description of the issue.
  • Your order number.

🧾 Step-by-Step Return Instructions

Follow these steps to return your product smoothly:

  1. Initiate Return:
    Email our support team at support@powerplughub.com with your request. Include order number, reason for return, and item details.

  2. Receive Return Approval:
    We’ll respond within 24–48 hours confirming eligibility, and we’ll provide the correct return address and instructions.

  3. Package Your Item Safely:
    Securely package the item in its original packaging, including accessories and documentation.

  4. Ship with Tracking:
    Use a trackable shipping method. We are not responsible for items lost or damaged during return transit.

  5. Wait for Inspection and Refund/Exchange Processing.

📬 Return Address

The specific return address depends on your location. We have fulfillment partners in both the United States and the United Kingdom.

You will be provided with the correct return address in your return confirmation email.
Do not send returns without contacting us first.

💳 Refund Policy

After your returned item is received and inspected:

  • You will receive an email confirmation.
  • If approved, your refund will be issued to your original payment method within 5–10 business days.
  • You’ll also be notified if your return is rejected, with an explanation.

Refunds cover:

  • The product cost
  • Applicable sales tax (if paid)

Refunds do not cover:

  • Original shipping costs (unless item was defective or incorrect)
  • Return shipping fees (unless otherwise stated)
  • Duties or import taxes (for UK returns)

🧭 Refund Delays & Support

Haven’t received your refund?

Try these steps:

  1. Recheck your bank account or credit card statement.
  2. Contact your credit card company — it may take some time before your refund is officially posted.
  3. Still not refunded after 10 days? Email us at support@powerplughub.com for help.

🚚 Who Pays for Return Shipping?

  • If the return is due to our mistake (e.g., wrong item, defective item), we’ll cover return shipping.
  • If the return is for any other reason (e.g., change of mind, wrong item ordered), you are responsible for the return shipping.

We recommend using a shipping service with tracking and purchasing insurance for high-value items.

🌍 International Returns (US & UK Customers)

United States:

  • All items shipped from our US facility can be returned to our domestic warehouse.
  • USPS, UPS, and FedEx are preferred.

United Kingdom:

  • UK orders can be returned to our UK return hub. We’ll provide a local return address to avoid international shipping fees.
  • You are still responsible for shipping cost unless the item was defective.

Duties & VAT:

  • Customs, VAT, or duties paid on UK orders are non-refundable.
  • If you reject a shipment and it is returned to us, the refund will exclude shipping, duties, and restocking fees.

🛡️ Warranty Policy

We stand behind the quality of our products.

All eligible products come with a 30-day warranty for manufacturing defects. This includes:

  • Dead batteries in power banks
  • Faulty ports
  • Overheating issues
  • Misaligned plugs or bent prongs

To file a warranty claim, email us with:

  • Proof of purchase
  • Photos or videos of the issue
  • A short explanation of the defect

We will either offer a replacement or refund based on the situation.

📝 Restocking Fee (If Applicable)

In rare cases, a 10% restocking fee may apply, particularly for:

  • Large orders returned in bulk
  • Open-box items without original packaging
  • Returns made after 30 days with approval

This fee will be deducted from your refund, and you'll be informed in advance.

🙋♂️ Frequently Asked Questions (FAQs)

Q: Can I return an item after 30 days?

A: Generally no, but if your item is defective or unopened, contact us — we may approve a late return case-by-case.

Q: What if I received the wrong item?

A: We’ll replace it at no cost to you. Email us with your order number and photos.

Q: Can I return a used power bank?

A: No, unless it is defective and still under warranty. Used items that work properly are not eligible.

Q: How are refunds issued?

A: Refunds are always returned to your original payment method. We do not offer refunds to alternate accounts.

Q: I purchased during a sale — can I return it?

A: Sale items can be returned if not marked "final sale." Promotional bundles may require returning all items for a full refund.

💼 Business Customers & Bulk Orders

If you're a B2B or wholesale customer and need to return bulk items:

We are committed to making sure your business experience is smooth.

📞 Contact & Customer Service

If you need help with anything related to returns, exchanges, refunds, or warranties, don’t hesitate to reach out:

Email: support@powerplughub.com
Hours: Monday to Saturday, 9:00 AM – 6:00 PM (EST)

We respond within 24 hours and are always happy to help.

🚀 Final Thoughts

Returns are never fun, but we’ve made them as easy and fair as possible. Our mission is to power your life reliably — and that includes standing by you when things go wrong.

Thank you for shopping at Power Plug Hub — your trusted source for power banks, fast chargers, and premium plug-in adapters. If you have feedback or questions, don’t hesitate to reach out.

✅ Power Up with Confidence — We’ve got your back.